FAQ

What is your shipping time?

Orders are usually delivered within 7–15 business days, depending on the destination. Please note that delivery times may vary slightly due to customs, holidays, or other circumstances outside our control.

Do you ship internationally?

Yes! We currently ship to many countries worldwide. Available shipping options and delivery estimates are shown at checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use it to follow your package as it makes its way to you.

When will my order be shipped?

Orders are generally processed within 1–3 business days. Once your order has been processed, it will be shipped and you will receive a confirmation email.

What if my package arrives damaged?

We're sorry if your order arrives damaged. Please contact our customer support team support@elessarr.com with your order number and photos of the package/product, and we'll help you find the best solution.

Are your products safe for pets?

Our products are designed with pets in mind. However, every pet is different, so we recommend checking the product description and instructions before use and supervising your pet when appropriate.

How do I know which product is right for my pet?

Each product page includes information about its intended use, recommended pet type, size, and other important details. If you're unsure, feel free to contact our support team before ordering.

Do you offer customer support?

Absolutely! If you have any questions about an order or one of our products, contact us on support@elessarr.com