FAQ

1. What is your store's mission?

• Our mission is to help people find natural and effective solutions for managing pains. We aim to provide high-quality, affordable products that bring comfort and ease to our customers' daily lives.

2. Why should I buy from your store?

• Our store focuses on quality and customer satisfaction. We pride ourselves on offering products designed to truly help, all backed by excellent customer support and a commitment to improving your well-being.

3. Can I trust your store?

• Absolutely! We are dedicated to providing products that work and making your shopping experience seamless. Customer feedback and satisfaction are very important to us, and we aim to foster trust with every interaction.

4. How can I get in touch with your team?

• You can contact us through our website’s contact page, email support@elessarr.com.  We’re happy to answer any questions or provide assistance.

5. Do you have a loyalty program?

• Yes, we offer a loyalty program where you can earn rewards for your purchases. Be sure to sign up for our newsletter to get exclusive offers and details about our loyalty program.

6. How long does it take for my order to ship?

• All orders are carefully processed within 3-5 business days and typically delivered to your doorstep within 5-8 business days.

7. How can I track my order?

• After your order ships, you’ll receive an email with a tracking number. You can use this to track your order’s progress and see when it will arrive.

8. Return and refund policy?

• We guarantee your satisfaction with a 30-day money-back policy—if you're not happy with your purchase or if you don't receive your package, return it within 30 days for a full refund.